Grievance Redressal Mechanism
Cashecharge - Recharge & Bill Payment App takes customer grievances seriously and has a robust mechanism in
place to address them. Users who wish to file a grievance can do so by calling our helpline number or
emailing us at cashecharge@gmail.com . Once we receive a grievance, we will acknowledge receipt of the same
and begin an investigation into the matter. We will provide regular updates to the user throughout the
investigation process, and we will ensure that the grievance is resolved within 30 days of receipt.
Escalation Matrix
Customer Service
Cashecharge - Recharge & Bill Payment provides customer service through our helpline number and email. Users
can reach out to us for assistance with their grievances at any time. We will ensure that all customer
service representatives are trained to handle grievances effectively.
Report a Fraud:
In case of any fraudulent or unauthorized transaction the customer can directly report
to cashecharge@gamil.com or can call the helpline no. 9774974641.
Documentation
To file a grievance, users must provide transaction IDs, date and time of transaction, and other relevant
details. We will investigate the matter thoroughly based on the information provided, and we will require
users to provide additional information or documentation if necessary.
Regular Review
We will review this policy regularly to ensure its effectiveness and update it as necessary to reflect
changes in our operations or regulations.